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Corrections Policy

Read the Sister Casinos NZ corrections policy and learn how to report a content, source, relationship or page-display issue.

At a glance

Personal information in a correction request is handled under our Privacy Policy. We do not publish a correspondent's personal details without permission unless required by law.

Report an error

Tell us what is wrong and show us the evidence

Email editorial@sistercasinos.nz with the page URL, the exact statement or field, your proposed correction and the strongest available source.

What to include

  • The full URL of the affected page.
  • The heading, sentence, table field or record you believe is wrong.
  • A concise explanation of the problem and the correction you propose.
  • A current primary or official source where possible, including the relevant section or date.
  • Your name and contact details if you want a reply. Anonymous evidence can still be reviewed.
Protect your privacy: never send casino passwords, identity documents, payment-card details, bank statements or other sensitive account information. Contact the casino directly for a personal account dispute.

How we review a request

  1. Log and triage.We identify the affected claim, potential reader impact and whether urgent temporary wording is needed.
  2. Check the evidence.The request is assessed under our published evidence hierarchy, including entity, date and source context.
  3. Seek clarification where necessary.We may ask for a more specific source or contact a relevant organisation, but we will not request private gambling-account credentials.
  4. Decide and document.The editor records whether to correct, clarify, qualify, remove or retain the material.
  5. Publish and re-check.The page, connected records and internal links are reviewed so the correction is not isolated from related material.

How corrections appear

  • Minor edits: spelling, formatting and wording changes that do not alter meaning may be fixed without a separate note.
  • Material corrections: errors affecting ownership, availability, payments, warnings, scores or a reader's understanding should receive a visible correction or update note on the affected page.
  • Developing information: if facts remain unresolved, we may add a qualification, mark the field pending or temporarily remove the claim.
  • No change: when the published claim remains supported, we retain it and record the reason internally where the workflow permits.

A correction date does not necessarily mean every field on the page was re-verified that day. Review dates and correction notes should describe their scope.

Requesting a further review

If you disagree with a decision, reply with new evidence or explain which part of the methodology you believe was applied incorrectly. A further review may be carried out by another editor where practical. Abusive, repetitive or evidence-free messages do not require continued correspondence.

Personal information in a correction request is handled under our Privacy Policy. We do not publish a correspondent's personal details without permission unless required by law.

Policy reviewed:

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Questions and answers

How can I report an issue?

Use the contact page and include the affected URL, the specific passage or component, and the correction you are requesting.

What information helps with a correction?

A direct source, screenshot, date and clear explanation help the editorial team locate and assess the issue.

Can relationship records be updated?

Yes. Brand, operator and network records are stored separately so a supported relationship change can be updated without rewriting unrelated fields.

Jemma McColgan

Meet the writer

NZ-focused guide

Senior Content Editor

Jemma edits the operator, network and relationship coverage, keeping company portfolios, partnerships, platforms and consumer casino brands clearly separated for New Zealand readers.